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I've bought Sampletank 2.5 via Paypal. As requested, I downloaded the Authorisation Manager. I put in my details and it told me it couldn't continue because my E-mail address is already registered. It is, I used to use Sampletank Free.
So I searched my User Area and cannot find my product which I have legitimately bought, nor the sounds that legitimately come with it. I read the documentation and apparently those are supposed to appear once you have authorised the product. But the product authoriser is not letting me authorise the product because it is, correctly, telling me my E-mail address is already registered. Which like I say above is correct - it's registered from Sampletank Free days. I now am trying to register a paid for version, which I can only access by download, so I can download and use it.
How do I get around this bug? Do I have to set up a brand new E-mail address so it doesn't spit me out on 'E-mail address already registered' and, if I do, will it spit me out on 'Name already registered' or anything similar?
All I want to do is get to use the product I have paid for. If Admin or anyone wants proof I have paid for it, and can give me a secure way of sending it to them, I can provide them proof. I just can't get past the registration software to get to USE it!
Yours very frustratedly